Before engaging Kastech, PGM Nigeria Limited managed several independent processes through disconnected tools and manual systems, making it difficult to coordinate operations, track requests, and maintain efficiency across departments.
The company needed a unified digital platform that could handle both its corporate web presence and internal operations, allowing staff to submit, track, and manage requisitions, grievances, and shared resources. In addition, PGM sought a public-facing interface to present its services, showcase completed projects, and provide updates through blogs and publications while ensuring reliability, security, and scalability.
The Challenge
Following a period of rapid growth through acquisition, Paysafe were looking to achieve enterprise-wide operational efficiencies and alignment. In order to do this, they chose to focus firstly on their customer services, merchant operations, risk and compliance functions.
Paysafe’s fast-paced expansion had resulted in a lack of process consistency & standardisation across their acquired brands. The numerous manual and non-transparent processes at play were something Paysafe were keen to address.
Additionally, in the face of increasing industry regulation and compliance requirements, Paysafe were eager to stay ahead of the curve in responding to these changes, whilst also maintaining the relentless customer focus and agility that is at the core of their DNA.
What did Kastech do
Kastech developed the PGM Nigeria Limited Web and Portal System using the KAS Framework v2.50, integrated with WordPress v5.9, ensuring an enterprise-grade solution with flexibility and top-tier performance.
The project included the development of three major internal portals alongside the main corporate website:
- Requisition Portal – to streamline material, service, and project requisitions with full approval workflow and tracking.
- Grievance Portal – enabling staff to securely log, monitor, and resolve internal issues with transparency and accountability.
- File Sharing and Management Portal – for storing, retrieving, and sharing project files and documentation across departments.
Other key website features include:
- Dynamic homepage slider and customizable front-page sections
- CRUD functionality for content and publication management
- Project portfolio with advanced grouped gallery and sorting filters
- Video gallery and YouTube playlist integration for corporate showcases
- SEO-optimized structure and responsive design for cross-device performance
- Comodo SSL security implementation for encrypted communication and safe access
The Results
- 99.98% uptime and stable operation across all portals and interfaces
- 100% successful integration of internal workflows and corporate web systems
- Enhanced transparency through automated requisition and grievance handling
- Improved document collaboration and secure file management
- Increased client and stakeholder engagement through media-rich web presence
- Scalable and upgradeable architecture (Current Version v6.4.2) for future expansion
